Returns&Exchenges

📦 Refund, Return & Reshipment Policy (USA)

We want your experience with our store to be smooth, reliable, and worry-free. Below is our official return and refund policy, designed specifically for customers in the United States.

✅ 1. Delayed Orders

If your order hasn’t arrived within 45 days from the shipping date and tracking hasn’t updated, you’re eligible for a full refund or reshipment.

🚚 Our shipping is domestic within the U.S., so delays are rare. If there's an issue, contact us with your order number and tracking link.

❌ 2. Failed Deliveries (Not Our Fault)

We cannot offer a refund or replacement in cases where the delivery fails due to:

  • Incorrect or incomplete shipping address

  • Package refused by recipient

  • Package not picked up from a pickup location

  • Unsafe delivery location

📬 Please double-check your shipping address when placing your order.

🧾 3. Package Marked as Delivered, But Not Received

If your tracking shows “Delivered” but you didn’t get the package:

  • Please first check with household members or neighbors.

  • If still missing, request a non-delivery certificate from your local post office.

  • Once we receive the official document, we can proceed with a refund or reshipment.

🛠️ 4. Damaged Items

If your order arrives damaged, we’ll make it right. Please provide:

  • A clear photo or video of the damaged product

  • A description of the issue

We offer:

  • ✅ Full refund for severely damaged items

  • 🔁 Replacement for partially damaged items

Minor scuffs or slight wrinkles in packaging do not qualify for a refund.

🔄 5. Incorrect or Missing Items

If you receive the wrong item, wrong size, or if something is missing:

  • 🆗 Full refund or reshipment for wrong items

  • 📏 Refund or reshipment for wrong size/color (with photo proof)

  • 🔧 Reshipment or partial refund for missing or non-functional parts

🛑 6. Order Cancellation

  • You may cancel your order only before it is shipped.

  • Once an order is packed and shipped, we cannot cancel it.

Custom or made-to-order items cannot be canceled once purchased.

📬 7. Return Policy

  • Returns are accepted within 30 days of delivery.

  • Items must be unused and in original condition.

  • Buyer is responsible for return shipping costs unless the return is due to our error.

Please contact us before returning any item. Unauthorized returns will not be accepted.

🚫 8. We Cannot Accept Refund/Return Requests For:

  • Buyer’s change of mind

  • Ordered the wrong product/SKU

  • Entered the wrong shipping address

  • “Item doesn’t match expectations” (please read product descriptions carefully)

  • Products damaged due to misuse or mishandling

💬 Need Help?

Our support team is here for you. Reach out to us with your order number and any relevant images or tracking info. We'll do our best to make things right.